The Technology IS the Ethic If the sign on the building or any advertising says, “Transmissions” that is declaration to the Universe that you know how to fix them. When a product or service is offered, the offer itself is a specific claim by the seller that he is accepting the MORAL and TECHNICAL responsibility for correct function, for a reasonable length of time, in exchange for money. Regardless what you may call your repair, the job is in your shop to have the complaints and failures corrected. It doesn’t matter how honest you are, as a person, if you do not fix the causes of the complaints and failures where is the ethic? Each transmission develops 3 to 5 complaints and failures you see over and over again and again. A service is ethical and deserving to the exact extent that your service corrects the causes of those complaints and failures; and does not include a whole bunch of parts that were not needed. No more and no less, Gil